We recommend that you always read the returns policy in its entirety for all online purchases from any business. Please review our entire returns policy so that you understand our process for handling returns.
The returns policy period begins from the date of delivery and items must be returned WITHIN the specified time period. Please read this policy to ensure you follow all the instructions for making a return.
All returns must be made within 30 days of delivery
To return or exchange an item, please follow these steps:
1. Please fill in a returns form & submit it via email or post to:
Returns, Du Maurier Watches Ltd, Unit 3, Sawmills, Forde Abbey, Somerset, TA20 4LU.
Please email or post the form to us prior to returning the item to enable us to process your refund or exchange more quickly.
2. The item to be returned must be in its original packaging, including any other materials or accessories enclosed in the original shipment.
3. For your security, please ship your return with an insured courier and retain your receipt. Du Maurier Watches Ltd is not responsible for items damaged or lost in transit.
NOTE: Returning a product to us that is not in resalable condition risks forfeiture of product. Please follow all return instructions.
Once we receive your returned item and it is accepted into our system, your refund or exchanged item will be processed usually within 2-4 working days. For refunds it may take a little longer after the refund is issued by us to show up on your account as this depends on your own bank’s policy for indicating the credit.
Shipping, handling & processing charges are NOT refunded and it is your responsibility to pay any shipping fees to return the item. We will refuse any packages requiring payment for freight or handling charges unless a written authorisation was given prior to the return.
If you return an item because it is faulty, it is not the item you ordered, or it was damaged in shipping, Du Maurier Watches Ltd will credit all reasonable and customary freight charges. Our returns department thoroughly inspects all returns to verify the product delivered was damaged or defective under warranty.
In the event of an exchange (for non-defective items), you will be responsible for payment of all shipping, handling and processing fees to return the original item to us but we will deliver your exchanged item free of charge excluding any customs charges which will be your responsibility.
You must notify the delivery company immediately to inform them that the package received was damaged and that it has affected the item inside. You must also notify us within two days of receipt that your package was damaged in delivery. If you are present to receive delivery and the package has clearly sustained visible and significant damage, you may refuse delivery on those grounds.